FAQ
When can I expect to receive my package— are there currently processing or shipping delays?
We offer multiple shipping speeds, because sometimes you can wait and sometimes you can't. Please allow 1-3 business days for us to receive and process your order—you’ll get a shipment notification email with a tracking number as soon as your package ships.
Where does Uomo Sport ship?
Uomo Sport currently ships to the 50 states and Puerto Rico. You may experience longer delivery times when shipping to Hawaii, Alaska, Puerto Rico.
How do I place a return or exchange?
Please email us customerservice@uomosport.com to submit your return request. You will be provided with a pre-paid USPS return label. We offer a 30-day return policy. Items that have been unworn and unwashed can be returned for an exchange or full refund.
*PLEASE NOTE THAT ALL SALE ITEMS ARE FINAL SALE.
*PLEASE NOTE THAT WE WILL NOT RETURN ITEMS WHEN MULTIPLE DIFFERENT SIZES ARE ORDERED TO 'TEST OUT'. THIS IS TO ENSURE THAT OUR TIME AND CAPITAL IS WELL INVESTED IN SERVING AND PRODUCING THE BEST WE CAN FOR OUR CUSTOMERS. YOU CAN REACH OUT TO OUR CUSTOMER SERVICE DEPARTMENT TO DETERMINE A SIZE BEFORE ORDERING. WE WILL OFER A STORE CREDIT FOR RETURNED SIZES. IT IS NOT IN OUR BEST INTEREST AS A BUSINESS TO PROCESS MULTIPLE RETURN LABELS AND RESTOCKING FEES.
What’s your return policy?
All returns must be processed within 30 days of receiving the order.
The original order number must be provided to place a return, and you will be refunded in full to your original form of payment. Please note, gift cards and store-specific merchandise are final sale."
How long does it take to receive a refund? "Credit card refunds usually take 5–10 business days to appear on your statement.
*PLEASE NOTE THAT ALL SALE ITEMS ARE FINAL SALE.
*PLEASE NOTE THAT WE WILL NOT RETURN ITEMS WHEN MULTIPLE DIFFERENT SIZES ARE ORDERED TO 'TEST OUT'. THIS IS TO ENSURE THAT OUR TIME AND CAPITAL IS WELL INVESTED IN SERVING AND PRODUCING THE BEST WE CAN FOR OUR CUSTOMERS. YOU CAN REACH OUT TO OUR CUSTOMER SERVICE DEPARTMENT TO DETERMINE A SIZE BEFORE ORDERING. WE WILL OFER A STORE CREDIT FOR RETURNED SIZES. IT IS NOT IN OUR BEST INTEREST AS A BUSINESS TO PROCESS MULTIPLE RETURN LABELS AND RESTOCKING FEES.
How do I pay with a gift card?
To redeem your gift card, just choose Gift Card as your payment method at checkout, and enter the unique code included in your gift card email. If the gift card amount is less than your order total, you'll also need to add an additional payment method to cover the remaining balance for the order. If your gift card has a remaining balance after your order is placed, you can use that amount on your next order, so be sure to save your unique code to use again next time!
Please note, gift cards are currently only available for purchase in the United States.
What forms of payment do you accept?
We accept PayPal, Shop Pay, Visa, Mastercard, American Express, JCB, Discover, and Diners Club credit cards or debit cards.
Unfortunately, we cannot accept checks, money orders, or American Express gift cards.
How can I make changes to my order?
Please email us at customerservice@uomosport.com as soon as possible if you would like to make changes your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.
How can I check the status of my order?
You can view order status on your Account page, which will be updated after your order is placed and again once your order ships. You will also receive an order confirmation email with a link to check the status of your order.
How do I apply a discount code?
To apply a discount code, just enter it in the Discount Code field at checkout. If the code isn't working, it could be invalid, expired, or may have already been used.
Do you offer group orders?
Yes. Please visit our Group Orders page for additional information on ordering our products for your next group or corporate tennis outing.